
Still life | Jackson, Ohio, USA | Nov 2008
The latest in my attempt to be consistently off-topic…
How do I negotiate prices and discounts for a hotel room? I ask.
First off: pick the right hotel; one that has empty rooms, late in the day, and hope the owner / manager is at the front desk: the negotiation goes very different depending on who you’re dealing with:
Manager
- A smart owner recognizes the lost value of an empty room at night.
- Figure out how busy the hotel is: how full is the parking lot?
- When you ask for the price, be honest, but act like you have options and can go other places. If you don’t have options, don’t lie and don’t fake.
- Once you’ve gone through the available discounts, just politely mention that’s not what you’re looking to pay.
- The manager will either cut you off right there, or they will ask how much.
- Take the time to act like you’re thinking and name a price less than you want to pay, but not too low that it’s embarrassing (or: joke and offer something ridiculously low as you laugh).
- Be prepared to walk out, but don’t. Just take your hands off the front desk; minor shifts in body position is all that’s necessary.
- See what happens.
- 75% of the time I’ve saved some money or gotten something free: free wifi if they charge for it, or $10, or more if it’s late at night and the hotel is empty.
- And say thank you.
Staff
- Be friendly, ask how they’re doing.
- Ask for the AAA discount, the student discount… whatever discounts are available.
- Authorized discounts the staff can give; staff will not typically be authorized to give different price changes.
- When they ask if you have the AAA card (in the US), be honest: “Honestly, no, I don’t”. But make them laugh while doing it. I get the discount 95% of the time.
It’s really not that different online / offline. Be transparent, be personable, attempt to understand the person across the counter, and help: help them do their jobs, help them laugh, help them focus on their other tasks and customers, help them get through their last or first hours of their days.
Please note these are really for the United States; negotiations abroad really depend on the local culture. My negotiations in India, Thailand, Hong Kong, Mexico, Denmark, England, Spain, France, et. al. have typically required different approaches. Understand the local culture, and take advantage of the fact you’re a traveler.
How have you negotiated for hotel rooms?
